Services & Appointments FAQ

How do I confirm the identity of a Veolia North America employee?

Our employees wear a uniform with our company name and logo, drive a branded vehicle, and also carry photo identification. If there is ever a question, call our office at (877) 565-1456  while the person, at your door, waits outside.

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related questions
  1. How do I cancel my service appointment?
  2. How do I reschedule my service call?
  3. Do service appointments cost money?
How do I request a service call?

Please contact our Customer Service Center at (877) 565-1456 and we will be happy to arrange a service call.

Did this answer your question?
related questions
  1. How do I cancel my service appointment?
  2. How do I reschedule my service call?
  3. Do service appointments cost money?
What do I need to do before a service call?

Please ensure that the meter and/or meter pit is easily accessible. This will save time and ensure the safety of our employees.

Did this answer your question?
related questions
  1. How do I cancel my service appointment?
  2. How do I reschedule my service call?
  3. Do service appointments cost money?
Do service appointments cost money?

There is no cost for a service call during normal business hours. However, there is a fee for after-hours service calls. Please contact our Customer Service Center at (877) 565-1456 for details.

Did this answer your question?
related questions
  1. How do I cancel my service appointment?
  2. How do I reschedule my service call?
  3. What do I need to do before a service call?
How do I reschedule my service call?

At least 24 hours in advance, please call our Customer Service Center at (877) 565-1456 and we will be happy to assist you with rescheduling. Note that not all of our locations offer specific appointment times for service calls.

Did this answer your question?
related questions
  1. How do I cancel my service appointment?
  2. Do service appointments cost money?
  3. What do I need to do before a service call?
How do I cancel my service appointment?

At least 24 hours in advance, please call our Customer Service Center at  (877) 565-1456 and we will be happy to assist you with cancelling your appointment.

Did this answer your question?
related questions
  1. How do I reschedule my service call?
  2. Do service appointments cost money?
  3. What do I need to do before a service call?