Collections FAQ

How can I apply for financial assistance with Veolia Cares?

Veolia Cares is our non-profit program that helps customers who need temporary financial assistance with paying their water bill.

*This program is only available for customers in New Jersey, New York, Toms River, Owego/Nichols, Delaware, Pennsylvania, and Idaho.*

Please call our Customer Service Center at (208) 362-7304 for additional details on the program, and how to apply.

How is my late payment charge calculated?

If payment is not received by the date indicated on your bill, you will receive a late payment charge that is 1.5% of the overdue balance.

I received a recorded message and I am not a customer, what do I do?

Please call or email the local Customer Service Center at (208) 362-7304  send us a message through our Contact Us form. We will make any necessary corrections.

I received a recorded message call, what do I do?

The message gives instructions to contact a telephone number and use the PIN supplied in the message to make payment on your account. If you need additional assistance, please contact our Customer Service Center at  (208) 362-7304For Idaho customers only: note that the PIN # is not provided. Please contact our Customer Service Center at (208) 362-7304

Is there a fee to turn on my water?

There is only a fee to reconnect water when it has been turned off for non-payment. The amount of the fee varies depending on your location and when the water is reconnected.