- Why is my water brown or discolored?
Brown or discolored water is typically this caused by incidents such as a main leak or break, or maintenance being performed such as hydrant flushing. The discoloration is generally caused by high levels of naturally occurring minerals in the water and a buildup of harmless sediment. Please go to the Outages & Alerts map to find out about the work happening in your area. If you have any questions or concerns, you may contact our Customer Service Center at (800) 422-5987.
- How is my water treated?
comprehensively treats and tests the drinking water we provide to ensure it meets or surpasses government standards. View your annual Water Quality Report for more details.
- Is my water tested?
Veolia North America operations test the water produced, as well as water in the distribution system regularly based on the federal and state regulations. This information is found in the annual Water Quality Report.
- My water has a smell, what should I do?
Many things can affect the taste and odor of your water, ranging from the treatment process to the changing of seasons. If you are concerned that there may be an issue, we encourage you to contact our Customer Service Center at (800) 422-5987
You can also check the Outages & Alerts map regarding the quality of your water.
- What chemicals are in my water?
Veolia North America comprehensively tests the drinking water we provide to ensure it meets or surpasses government standards. Your water may contain certain chemicals based on the water source and the treatment process. View your annual Water Quality Report for more details.
- Where can I find a copy of my local Water Quality Report?
Veolia North America comprehensively tests the drinking water we provide to ensure it meets or surpasses government standards. View your annual Water Quality Report for more details.
- Where does my water come from?
The source of your water varies depending on your location. Go to the Water in My Area page to find out more about your water supply, including a comprehensive water quality report.
- Whom do I contact about the quality of my water?
Please contact our Customer Service Center at (800) 422-5987 for any question about the quality of your water. You may also send us a message through our Contact Us form.