Collections FAQ

  • How can I apply for financial assistance with Veolia Cares?

    Veolia Cares is our non-profit program that helps customers who need temporary financial assistance with paying their water bill.

    *This program is only available for customers in New Jersey, New York, Toms River, Owego/Nichols, Delaware, Pennsylvania, and Idaho.*

    Please call our Customer Service Center at (877) 303-2435 for additional details on the program, and how to apply.

  • I received a recorded message and I am not a customer, what do I do?

    Please call or email the local Customer Service Center at (877) 303-2435  send us a message through our Contact Us form. We will make any necessary corrections.

  • I received a recorded message call, what do I do?

    The message gives instructions to contact a telephone number and use the PIN supplied in the message to make payment on your account. If you need additional assistance, please contact our Customer Service Center at  (877) 303-2435For Idaho customers only: note that the PIN # is not provided. Please contact our Customer Service Center at (877) 303-2435