- Can my bill be sent to a third party?
Yes, please contact our Customer Service Center at for details.
- How do I change my billing address?
Please contact our Customer Service Center at or send us a message through our Contact Us
- How do I change my email address for Paperless Billing?
Update your email address in the My Profile section of your web account. If you have questions please contact Customer Service Center at: or send us a message through Contact Us.
- How do I request a copy of my bill?
To instantly view your bill, log in to My Account
You may also request a copy of your bill by contacting our Customer Service Center at or by using our Contact Us.
- What happens if I cannot pay by the due date?
We recommend that you contact our Customer Service Center at prior to the due date to discuss your options with a customer service representative. Non-payment of your bill may result in termination of service.
- What is my Budget Bill amount?
To check your Budget Bill amount, log in to My Account and click on Statement Details to see a PDF of your bill. The Budget Bill amount is located about halfway down the page, underneath your Total Current Charges You may also call or e-mail your local Customer Service Center at
- What is Paperless Billing and how do I sign up?
Instead of receiving paper bills in your mailbox, you can choose to receive environmentally-friendly paperless billing via email. When a new bill is ready, we’ll send it immediately to your email address. Learn more.
- When is my bill due?
Your bill due date is included on your bill. To check your bill online, log in to My Account
If applicable in your area, a late charge may be assessed if the bill is not paid on time.
- Where can I check my account balance?
To check your account balance, log in to My Account
- Why is my bill estimated?
Your bill may have been estimated because we were unable to read the water meter due to equipment issues or harsh weather conditions. If you have any questions, please contact our Customer Service Center at
- Why is my bill so high?
Fluctuations in your bill can be due to several variables, such as an increase in water usage, or usage during peak seasons like summer. If you have any questions or believe there may be an error on your bill, please contact our Customer Service Center at