Online & Account FAQ

Where do I find my balance online?

Please sign in to your My Account page to view your current balance.

How do I change my account address?

If you wish to change the address associated with your account, please contact our Customer Service Center at (732) 349-0227

I am moving to a new location. How do I stop water service at my old location, and/or start water service at my new location?

If you are moving to a new location, you should first schedule a stop of service at your old location. You can do this online at the Stop Service page.

You will also need to schedule the start of new service at your new location. Go to the Add New Service page to start the process.

You may also complete these steps by calling your local Customer Service Center at (732) 349-0227

How do I change the name on my water account?

If you wish to change the name associated with your account, please contact our Customer Service Center at (732) 349-0227

How do I add a new account to my online profile?

If you wish to add another account to your web profile, please contact our Customer Service Center at (732) 349-0227

How do I remove an account?

If you have multiple water accounts associated to your online account and you wish to remove one or more accounts on your web profile, please contact our Customer Service Center at (732) 349-0227.

How do I change my phone number?

If you wish to make changes to your phone number or add a new number log into your account and navigate to the “My Profile” tab.

How do I register for an online account?

Save time and simplify your life by managing all of your water accounts online. Register now!

I forgot my account password, what do I do?

Go to the sign-in page and click on the “forgot password” link. You will be asked for information to confirm your identity, and then we will send you an email with instructions to reset your password.