At Veolia we strive each and every day to provide top-notch service to our customers. If you have a complaint regarding our service, please let us know, and we will do our best to rectify the situation.
If our customer service representative has not resolved your inquiry or concern to your satisfaction, you have the right to speak to a senior staff member, who will call you back within 48 hours to discuss your concern.
The Pennsylvania Public Utilities Commission (PUC) monitors Veolia’s regulated companies. If you are still dissatisfied with our resolution of your concern, you have the right to contact the PUC and file a verbal or written complaint:
The PUC will then communicate with you directly until your complaint is closed.
Public Utility Commission
400 North Street Keystone Bldg.
Harrisburg, PA 17120
Phone: 1 800 692 7380