- How can I apply for financial assistance with Veolia Cares?
Veolia Cares is our non-profit program that helps customers who need temporary financial assistance with paying their water bill.
*This program is only available for customers in New Jersey, New York, Toms River, Owego/Nichols, Delaware, Pennsylvania, and Idaho.*
Please call our Customer Service Center at (888) 299-8972 for additional details on the program, and how to apply.
- How is my late payment charge calculated?
If payment is not received by the date indicated on your bill, you will receive a late payment charge that is 1.5% of the overdue balance.
- I received a recorded message and I am not a customer, what do I do?
Please call or email the local Customer Service Center at (888) 299-8972 send us a message through our Contact Us form. We will make any necessary corrections.
- I received a recorded message call, what do I do?
The message gives instructions to contact a telephone number and use the PIN supplied in the message to make payment on your account. If you need additional assistance, please contact our Customer Service Center at (888) 299-8972For Idaho customers only: note that the PIN # is not provided. Please contact our Customer Service Center at (888) 299-8972
- Is there a fee to turn on my water?
There is only a fee to reconnect water when it has been turned off for non-payment. The amount of the fee varies depending on your location and when the water is reconnected.