Veolia New York Water Affordability Program

Veolia’s Water Affordability Program is the first program in New York to offer low-income water utility customers a monthly bill discount. The discount will be applied to your meter facility charge, which can account for up to 25% of your monthly bill.

If you previously received assistance through the state’s Low Income Household Water Assistance Program (LIHWAP), you will automatically be enrolled until the company’s annual recertification. You are also eligible for the program if, in the last 12 months, you have participated in another utility affordability program or received assistance through any of the following government programs: 

  • Bureau of Indian Affairs General Assistance
  • Federal Lifeline program
  • Federal Public Housing Assistance
  • Food Distribution Program on Indian Reservation
  • Home Energy Assistance Program (HEAP) benefit
  • Medicaid
  • Safety Net Assistance
  • Supplemental Nutrition Assistance Program
  • Supplemental Security Income
  • Temporary Assistance to Needy Persons/Families
  • Tribal Head Start
  • Tribal Temporary Assistance to Needy Families
  • Veterans Pension and Survivors Benefit programs

In addition to receiving a monthly bill discount, qualifying customers will also:

  • Receive a one-time waiver of the reconnection fee each year if their service is shut off due to non payment.
  • Get double the Veolia rebate amount when purchasing certain water-saving appliances. 

This program is administered by NJ SHARES. If you believe you qualify, please contact NJ SHARES to enroll (Mon.- Fri.; 8:30am - 5:30pm):

Remember, you must reapply annually for this program, even if you were automatically enrolled, in order to continue receiving monthly bill discounts, better rebates and a once-per-year reconnection fee waiver. 

Additional Assistance

To further help customers manage their bills, Veolia also offers these additional programs:

Veolia Cares: Provides a bill credit to qualifying customers once each year.

PromisePay: Enables customers to establish customized payment plans to pay down high outstanding balances.

Budget Billing: Helps customers spread water consumption charges evenly throughout the year to better manage water bills. 

Contact your local Customer Service department for more information on how you can participate in any of these programs. 

Promise Pay

Veolia Authorizes PromisePay to Offer Flexible Payment Plans To Help With Past Due Balances

Veolia has authorized PromisePay to contact customers directly to offer assistance in paying their bills.  PromisePay offers flexible, convenient and no-fee payment plans that will help customers pay their past due balances and eliminate debt.  PromisePay is an online service that has helped thousands of people get out of debt and avoid negative finance consequences by making it simple and easy to sign up and manage a payment plan that works for you.  We encourage you to take advantage of Veolia's partnership with PromisePay.  To learn more and enroll, please visit: