Additional Services FAQ

Do you provide billing services for customers with visual impairments?

Yes, we can send our bills in Braille, Large Print or Audio format. For more information, please contact our Customer Service Center at (877) 426-8969

I have a HomeServe plan and I am having an issue, what do I do?

Please call the HomeServe 24 Hour Repair Hotline: 888-666-8076 if your issue involves the need for a repair. Call the HomeServe Customer Service department for any other issue at 888-666-8075.

What services does HomeServe offer, and how can I get coverage?

Veolia North America cares about your well-being, and that’s why we’ve partnered with HomeServe USA to offer affordable protection against unexpected and costly repairs to your home’s plumbing, electrical, heating or cooling systems. For only pennies a day, you can purchase repair coverage from one of their licensed and insured technicians, with absolutely no deductibles.

Why do I receive letters from HomeServe?

We are partnered with HomeServe, which offers home protection plans. The letters you receive may provide information on HomeServe’s solutions or they may be regarding plan renewals.