Complaints & Resolutions

At Veolia we strive each and every day to provide top-notch service to our customers. If you have a complaint regarding our service, please let us know, and we will do our best to rectify the situation.

Customer Bill Of Rights


Verbal Complaint

If our customer service representative has not resolved your inquiry or concern to your satisfaction, you have the right to speak to a senior staff member, who will call you back within 48 hours to discuss your concern.

Regulatory Complaint

The New Jersey Board of Public Utilities (BPU) monitors Veolia’s regulated companies. If you are still dissatisfied with our resolution of your concern, you have the right to contact the BPU and file a verbal or written complaint:

Board of Public Utilities
44 South Clinton Avenue, 9th Floor
Post Office Box 350
Trenton, NJ 08625-0350
Phone: 1 800 624 0241

The BPU will then communicate with you directly until your complaint is closed.