Rates and Regulation

How Rates are Determined
Water is typically the least expensive bill consumers pay when compared to other utilities such as cell phone, cable television or energy. Your water bill reflects the costs for Veolia North America or your municipality to collect, store, treat, test and deliver water 24 hours a day, seven days a week to your home or business.
Customer Rights
Your rights as a Veolia customer are protected by the agency that regulates water businesses in your state. These rights typically include the right to water that meets federal and state quality regulations, continued service while a disputed charge is before the regulatory agency (provided undisputed charges are paid) as well as prompt and courteous service.
Billing & Service Inquires
Veolia aims to resolve all of your inquiries in a consistent and professional manner. If you ever experience a problem with our service, we want to hear from you. When contacting us, please provide your name, service address, phone number and account number. A customer service representative will try to resolve your problem quickly and fairly.