Billing FAQ

Can I choose my bill date or due date?

Unfortunately, no. Water meters are read strategically by area which does not allow flexibility in changing dates.

Can my bill be sent to a third party?

Yes, please contact our Customer Service Center at (888) 434-0518 for details.

Can you explain the charges on my bill?

Your bill includes the current charges for water usage, as well as service or facility charges. If applicable, it may include late fees and any prior unpaid balance. Depending on your location, your bill may also include franchise fees, taxes, and/or surcharges.

How do I change my billing address?

Please contact our Customer Service Center at (888) 434-0518 or send us a message through our Contact Us

How do I change my email address for Paperless Billing?

Update your email address in the My Profile section of your web account.  If you have questions please contact Customer Service Center at: (888) 434-0518 or send us a message through  Contact Us.

How do I request a copy of my bill?

To instantly view your bill, log in to My Account

You may also request a copy of your bill by contacting our Customer Service Center at (888) 434-0518 or by using our  Contact Us.

How do I unsubscribe from Paperless Billing?

If you would like to unsubscribe from Paperless Billing please sign into your mywater.veolia.us account navigate to the Billing Preferences section where you can manage your Billing Preferences.

 

How often do I get a bill?

Most customers are billed on a monthly basis. However, some customers are billed bi-monthly (Idaho, for example), quarterly, or (semi)-annually.

What are my payment options for Paperless Billing?

You can pay Paperless Billing all of the same ways that you pay paper bills, with the added bonus that you can pay directly from your savings or checking account for free. You can also pay with a debit or credit card.

What happens if I cannot pay by the due date?

We recommend that you contact our Customer Service Center at (888) 434-0518 prior to the due date to discuss your options with a customer service representative. Non-payment of your bill may result in termination of service.

What is Budget Billing?

This service spreads your water charges evenly over a 12 month period. The monthly payment is an average of a year's worth of billing. The Budget Billing service is offered in New Jersey, New York, Idaho, and Toms River.

What is my Budget Bill amount?

To check your Budget Bill amount, log in to My Account and click on Statement Details to see a PDF of your bill. The Budget Bill amount is located about halfway down the page, underneath your Total Current Charges You may also call or e-mail your local Customer Service Center at  (888) 434-0518

What is Paperless Billing and how do I sign up?

Instead of receiving paper bills in your mailbox, you can choose to receive environmentally-friendly paperless billing via email. When a new bill is ready, we’ll send it immediately to your email address. Learn more.

What is the Service Charge on my bill?

This flat fee helps cover the labor and infrastructure costs associated with providing your water service, such as maintaining facilities, piping, and meters. 

What is the Service Charge on my bill?

This flat fee helps cover the labor and infrastructure costs associated with providing your water service, such as maintaining facilities, piping, and meters. 

When is my bill due?

Your bill due date is included on your bill. To check your bill online, log in to My Account

If applicable in your area, a late charge may be assessed if the bill is not paid on time.

Where can I check my account balance?

To check your account balance, log in to My Account

Why is my bill estimated?

Your bill may have been estimated because we were unable to read the water meter due to equipment issues or harsh weather conditions. If you have any questions, please contact our Customer Service Center at (888) 434-0518

Why is my bill so high?

Fluctuations in your bill can be due to several variables, such as an increase in water usage, or usage during peak seasons like summer. If you have any questions or believe there may be an error on your bill, please contact our Customer Service Center at (888) 434-0518

Why was my Budget Bill amount changed?

Your Budget Bill amount is reviewed annually and compared to your actual usage. Any difference is then factored into the next year's Budget Bill. Your Budget Bill amount is also monitored year-round and may be changed to ensure that you are paying an average of what you actually owe throughout the year. This prevents the buildup of a large account balance or credit at the end of the year.