Payments FAQ

Why is my Visa Card in My Wallet not an option when I am setting up Recurring Cards?

If a convenience fee applies to your payment you will be unable to use a Visa Card.   If you would like to make a payment without a convenience fee, you can sign up for Direct Debit.

Can I make payment through Paperless Billing?

Click on Pay Now in your Paperless Bill.  You can sign in and pay your bill on mywater.veolia.us.  When you're signed up for Paperless Billing you to make a payment through your bank account (ACH) for free. You can also pay using your ATM/Debit/Credit account, although a convenience fee may apply.

Do you accept credit cards?

Yes, we accept Visa, Mastercard and American Express.

In addition, we offer several other payment options:

* Direct Debit

* Payment by check

* Payment by cash in person

View more information on Payment Options.

Do you offer payment plans?

Yes we do. For more information and to see if you are eligible, please contact our Customer Service Center at (888) 434-0518

How are convenience fees calculated?

Online payments are processed by Speedpay.  Please note that Speedpay charges a processing fee for each transaction.  Veolia does not receive any revenue from the fee charged by Speedpay for processing payments.

Prefer to use a payment method without processing fees?  Please consider signing up for Direct Debit.  

How do I cancel a recurring schedule?

You can manage your Recurring Payment Schedule from the My Account Summary tab.  Navigate to the bottom of the Account Summary page.  Select "Manage" next to Automatic Payment under the Billing Information Section.  

You can also manage Recurring Payment Schedule from "How can we help you" dropdown on the Account Summary page.  Select  Sign up for Automatic Payments.  Then select Recurring Cards and a message will display stating that you're already enrolled in Recurring cards with a link to "cancel your recurring payment plan."  Click on this link and you will then be taken to a confirmation page.  Select "DELETE THIS RECURRING PAYMENT." 

How do I cancel my Direct Debit?

Please contact our Customer Service Center at (888) 434-0518.

What are all of the different ways I can pay my bill?

Please visit our Payment Options page to see all of the different ways to pay your bill. 

What are Automatic Payments?

Veolia offers different options for paying your bill.  You can sign up for Direct Debit and your bill is automatically deducted from your checking or savings account each billing period.  We also offer Recurring Cards and you can set up your own schedule to pay your bill and use your credit, debit or ATM card.

What are Recurring Cards?

Pay on your own schedule with Recurring Cards and use your credit, debit or ATM card.  Recurring Cards offer flexibility to schedule and make payments when you want and how you want.  You can schedule your Recurring Card to Pay In Full each month or you can select Flexible Payments and select the amount, frequency and date of first payment.

What email address will my Paperless Bill be sent to?

Your new Paperless Bill will be sent to the email address you use to log into your mywater.veolia.us account.

What is Direct Debit and how do I sign up?

Save time and simplify your life with Direct Debit. When you sign up, your bill is paid automatically each month through your checking or savings account, so you never have to worry about missing a payment.

Learn more about the benefits of our Direct Debit program, or if you’re ready to get started, sign up now!

When is my account debited if I sign up for Direct Debit?

Direct Debit is implemented with your next billing cycle after you sign up. We will withdraw your payment on the due date of your bill. The bill will show the date and amount being withdrawn in the "important messages" section of the bill. On the due date, all charges due will be withdrawn from your account.

Where do I mail my check to pay my bill?

Your payment address is:

Veolia Water Contract Operations USA, INC
P.O. Box 40122
Newark NJ 07101-4001

If you need assistance, please contact our Customer Service Center at (888) 434-0518