Complaints & Resolutions

At Veolia we strive each and every day to provide top-notch service to our customers. If you have a complaint regarding our service, please let us know, and we will do our best to rectify the situation.

Verbal Complaint

If our customer service representative has not resolved your inquiry or concern to your satisfaction, you have the right to speak to a senior staff member, who will call you back within 48 hours to discuss your concern.

Regulatory Complaint

The New York State Public Service Commission (PSC) monitors Veolia’s regulated companies. If you are still dissatisfied with our resolution of your concern, you have the right to contact the PSC and file a verbal or written complaint:


Office of Consumer Services
New York State Public Service Commission
Empire State Plaza
Agency Building 3
Albany, NY 12223-1350
Phone: 1 800 342 3377

The PSC will then communicate with you directly until your complaint is closed.