Financial Assistance Programs New York
We recognize that no one is immune to financial hardship. It can affect anyone at any time. If you need assistance paying your water or wastewater bill you may eligible for one or more of the programs listed below. If at any time you may have a question about financial assistance or eligibility requirements, please contact our customer service center. Our representatives are available at the phone number listed on your bill.
Low Income Household Water Assistance Program (LIHWAP)
This federally funded emergency program provides financial assistance to customers facing difficulty paying their water or wastewater bills.
To learn more and apply, visit: https://otda.ny.gov/programs/water-assistance/
Veolia Cares is our non-profit program that helps customers who need temporary financial assistance with their water bills cares.veolia.org.
You may be eligible for a payment plan to help you better budget your water bill. Please contact your local customer service team for more information.