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Payments FAQ

When is a new water bill considered past due? Is there a grace period before late fees are assessed? If so, what is that timeframe?
My service is shut off, what do I do to get my services restored?
If you are currently or planning to do shut offs, how do you let your customers know they are at risk for shut off? Does PromisePay plan provide protection from shut offs?
Is Veolia Water New York, Inc. currently doing service disconnections?
I need to make changes to my PromisePay plan. Who should I call?
If I sign up for a payment plan, am I still eligible for grants or other services?