If a convenience fee applies to your payment you will be unable to use a Visa Card. If you would like to make a payment without a convenience fee, you can sign up for Direct Debit.
Click on Pay Now in your Paperless Bill. You can sign in and pay your bill on mywater.veolia.us. When you're signed up for Paperless Billing you to make a payment through your bank account (ACH) for free. You can also pay using your ATM/Debit/Credit account, although a convenience fee may apply.
Veolia Water New York, Inc. is piloting the PromisePay payment program with a select number of customers who have past due debt in its Rockland rate district. If you received direct communication about this program and are past due on your bill, you may be eligible for a payment plan through PromisePay. Please contact Veolia Water New York, Inc. if you are interested in checking your eligibility for another program.
Yes, we accept Visa, Mastercard and American Express.
In addition, we offer several other payment options:
* Direct Debit
* Payment by check
* Payment by cash in person
View more information on Payment Options.
Yes we do. For more information and to see if you are eligible, please contact our Customer Service Center at (800)-694-7512
Online payments are processed by Speedpay. Please note that Speedpay charges a processing fee for each transaction. Veolia does not receive any revenue from the fee charged by Speedpay for processing payments.
Prefer to use a payment method without processing fees? Please consider signing up for Direct Debit.
Veolia Water New York, Inc. is offering payment plans to help you pay your past due balance.
You can manage your Recurring Payment Schedule from the My Account Summary tab. Navigate to the bottom of the Account Summary page. Select "Manage" next to Automatic Payment under the Billing Information Section.
You can also manage Recurring Payment Schedule from "How can we help you" dropdown on the Account Summary page. Select Sign up for Automatic Payments. Then select Recurring Cards and a message will display stating that you're already enrolled in Recurring cards with a link to "cancel your recurring payment plan." Click on this link and you will then be taken to a confirmation page. Select "DELETE THIS RECURRING PAYMENT."
Please contact our Customer Service Center at (800)-694-7512.
Once you are enrolled in a payment plan with PromisePay, you have to keep up on your monthly payments AND pay all future water bills directly with Veolia Water New York, Inc. If you stay current on both your plan payments and pay all new water charges, you can avoid shut offs and late fees.
Sign up in minutes with three easy steps:
1. Choose a plan that works for you. We offer a wide range of options.
2. Make your first payment. We accept credit/debit cards and bank transfers (ACH).
3. Pay off your balance over time with no interest and no late fees. We make it easy with automated monthly payments and reminders.
If you need an extension for your plan payment or need to make a change to your plan, just let us know. We are here for you and will do whatever we can to help you make it work.
Call PromisePay at 1-845-539-0465. Agents are available Monday through Friday, from 8am - 4:30pm EST.
Yes, if you sign up for a payment plan with PromisePay you can still get any available community-based grants or other relief that you are otherwise qualified for.
We contact customers at risk for shut off via letter first and then door hanger. Enrolling in a PromisePay plan and continuing to pay your current water bill, prevents you from shut off or water disconnection.
Yes. Please contact Veolia Water New York, Inc. directly at (800)-694-7512 for questions about shut offs.
Customers must contact Veolia Water New York, Inc. directly at (800)-694-7512 to request to have services restored.
Your new bills must be paid to Veolia Water New York, Inc. to keep your water on. Your payment plan payments will be processed by PromisePay. PromisePay is here to help you pay off your past due balance.
Please visit our Payment Options page to see all of the different ways to pay your bill.
Veolia offers different options for paying your bill. You can sign up for Direct Debit and your bill is automatically deducted from your checking or savings account each billing period. We also offer Recurring Cards and you can set up your own schedule to pay your bill and use your credit, debit or ATM card.
Pay on your own schedule with Recurring Cards and use your credit, debit or ATM card. Recurring Cards offer flexibility to schedule and make payments when you want and how you want. You can schedule your Recurring Card to Pay In Full each month or you can select Flexible Payments and select the amount, frequency and date of first payment.
Your payment plan covers your past due balance and your current charges as of today. You must pay all new water bills with Veolia Water New York, Inc. directly.
Your new Paperless Bill will be sent to the email address you use to log into your mywater.veolia.us account.
Save time and simplify your life with Direct Debit. When you sign up, your bill is paid automatically each month through your checking or savings account, so you never have to worry about missing a payment.
Learn more about the benefits of our Direct Debit program, or if you’re ready to get started, sign up now!
PromisePay is an online service that makes it easy to pay off your total balance and become
debt-free. PromisePay works with Veolia and related utilities to offer interest-free payment plans
for your debt.
Please contact Veolia Water New York, Inc. directly at (800)-694-7512 for any questions regarding your bill.
Direct Debit is implemented with your next billing cycle after you sign up. We will withdraw your payment on the due date of your bill. The bill will show the date and amount being withdrawn in the "important messages" section of the bill. On the due date, all charges due will be withdrawn from your account.
Your payment address is:
VEOLIA WATER OWEGO-NICHOLS
128 NORTH AVE.
OWEGO NY 13827
If you need assistance, please contact our Customer Service Center at (800)-694-7512
Veolia Water New York, Inc. is piloting the PromisePay payment program in its Rockland rate district with a select number of customers who have past due debt. If you received direct communication about this program and are past due on your bill, you may be eligible for a payment plan through PromisePay. Please visit Veolia Water New York, Inc. if you are interested in checking your eligibility for another program.
PromisePay is an online service that makes it easy to pay off your total balance and become debt-free. PromisePay works with Veolia Water New York, Inc. and related utilities to offer interest-free payment plans for your debt.
Veolia Water New York, Inc. offers payment plans to help customers get back on their feet and protect themselves from late fees and shutoffs. Please note you have to stay on track with your payment plan and current bill payments to avoid plan cancellation and/or shutoff.
No, these payment plans are interest-free. There are no fees whatsoever - no late fees, no prepayment penalties, etc.