Customer Service

Need assistance with your water service? We’re happy to help. Just send us a message or you can also get in touch using the contact info listed below.

Contact Customer Service

By Email

You may contact us via email 24/7. One of our qualified Customer Service Representatives will respond to your email during normal business hours.

Contact Customer Service

By Fax

Fax a copy of your service request, and you’ll hear from one of our qualified customer service 
representatives shortly.
1 845 620 3347
Contact Customer Service

By Phone

Call us to speak directly with one of our customer service representatives for New York. To obtain phone numbers for another location click here.

(877) 426-8969
You can use our 24/7 self-service options to quickly obtain your account balance, pay your bill, and confirm your telephone information.
After Hours Emergencies: 1 877 426 8969
Contact Customer Service

In Person & by Mail

Send us a letter or visit your local customer service center for assistance.

New York Customer Service Center

162 Old Mill Road
West Nyack
NY 10994

Monday - Friday: 8:00 a.m. - 4:30 p.m

Always remember to include your account number on any correspondence to us.

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