jump to main content

  • About Us
  • News
  • Careers
  • Contact Us
  • Idaho
  • Enter space bar to open Zipcode
  • Sign In
  • Register
  • sign in
  • Register
  • Idaho
Home
Home
  • My Account
    • Sign in to manage your account, view and pay your bill online, and sign up for Direct Debit or paperless billing.
    • Billing & Payments
      • Direct Debit
      • Direct Debit Sign-Up Form
      • Paperless Billing Information
      • Paperless Billing sign-up form
      • Payment Options
      • Payment Locations
    • My Water Service
      • Add New Service
      • Stop Service
      • Protect My Home
    • My Appointments
    • My Profile
    • My Account FAQ
      • Billing FAQ
      • Payments FAQ
      • Collections FAQ
      • Online Account & Account FAQ
      • Water Meter FAQ
  • support center
    • Get help making changes to your water service, responding to emergencies, and everything in between.
    • FAQ
      • Emergency Info FAQ
      • Billing FAQ
      • Payments FAQ
      • Collections FAQ
      • Online Account & Account FAQ
      • Water Meter FAQ
      • Water Quality FAQ
      • Conservation FAQ
      • Additional Services FAQ
      • Complaints FAQ
      • Faq Search
    • customer service
      • Contact Customer Service
      • Customer Rights
      • Complaints & Resolutions
      • Dial Before You Dig
    • Rates & Regulations
    • New Business
  • My Water Service
    • Get to know your water—including local water quality reports, conservation tips, maintenance advice, and more.
    • about my water
      • Outages & Alerts
      • Water Quality Reports
      • Water Quality FAQ
      • My Local Veolia projects
    • water savings tips
      • Understanding Water Usage
      • Average Household Water Usage
      • Indoor Water Tips
      • Sustainable Landscaping
      • Smart Lawn Maintenance
      • Water Tips for Business
    • general maintenance
      • Seasonal Maintenance
      • Detecting Leaks
      • Backflow Prevention
      • Don’t Put These Down the Drain
  • Community & Environment
    • Learn what Veolia North America is doing to build stronger communities and a stronger planet.
    • environmental commitments
    • employee & customer commitments
      • Employee & Customer Engagement
      • Employee Development
      • Diversity & Inclusion
      • Health & Safety
      • Customer Satisfaction
search

Online & Account FAQ

How do I change the name on my water account?

If you wish to change the name associated with your account, please contact our Customer Service Center at (208) 362-7304

Did this answer your question?
  • Yes, this was helpful
    42%
  • No, this was not helpful
    58%
related questions
  1. What types of SMS/text notifications will I receive?
  2. What types of email and SMS/text notifications will I receive?
  3. Do I need to have registered web account on mywater.veolia.us to use the Veolia Alexa Skill?
How do I add a new account to my online profile?

If you wish to add another account to your web profile, please contact our Customer Service Center at (208) 362-7304

Did this answer your question?
  • Yes, this was helpful
    48%
  • No, this was not helpful
    52%
related questions
  1. What types of SMS/text notifications will I receive?
  2. What types of email and SMS/text notifications will I receive?
  3. Do I need to have registered web account on mywater.veolia.us to use the Veolia Alexa Skill?
How do I remove an account?

If you have multiple water accounts associated to your online account and you wish to remove one or more accounts on your web profile, please contact our Customer Service Center at (208) 362-7304.

Did this answer your question?
  • Yes, this was helpful
    43%
  • No, this was not helpful
    57%
related questions
  1. What types of SMS/text notifications will I receive?
  2. What types of email and SMS/text notifications will I receive?
  3. Do I need to have registered web account on mywater.veolia.us to use the Veolia Alexa Skill?
How do I change my phone number?

If you wish to make changes to your phone number or add a new number log into your account and navigate to the “My Profile” tab.

Did this answer your question?
  • Yes, this was helpful
    49%
  • No, this was not helpful
    51%
related questions
  1. What types of SMS/text notifications will I receive?
  2. What types of email and SMS/text notifications will I receive?
  3. Do I need to have registered web account on mywater.veolia.us to use the Veolia Alexa Skill?
How do I register for an online account?

Save time and simplify your life by managing all of your water accounts online. Register now!

Did this answer your question?
  • Yes, this was helpful
    46%
  • No, this was not helpful
    54%
related questions
  1. What types of SMS/text notifications will I receive?
  2. What types of email and SMS/text notifications will I receive?
  3. Do I need to have registered web account on mywater.veolia.us to use the Veolia Alexa Skill?
Can I view my billing history online?

Yes, sign in to your account and view your billing history by visiting the Statement History section on your Account Summary page.

Did this answer your question?
  • Yes, this was helpful
    51%
  • No, this was not helpful
    49%
related questions
  1. What types of SMS/text notifications will I receive?
  2. What types of email and SMS/text notifications will I receive?
  3. Do I need to have registered web account on mywater.veolia.us to use the Veolia Alexa Skill?
I forgot my account password, what do I do?

Go to the sign-in page and click on the “forgot password” link. You will be asked for information to confirm your identity, and then we will send you an email with instructions to reset your password.

Did this answer your question?
  • Yes, this was helpful
    52%
  • No, this was not helpful
    48%
related questions
  1. What types of SMS/text notifications will I receive?
  2. What types of email and SMS/text notifications will I receive?
  3. Do I need to have registered web account on mywater.veolia.us to use the Veolia Alexa Skill?
Where do I find my balance online?

Please sign in to your My Account page to view your current balance.

Did this answer your question?
  • Yes, this was helpful
    44%
  • No, this was not helpful
    56%
related questions
  1. What types of SMS/text notifications will I receive?
  2. What types of email and SMS/text notifications will I receive?
  3. Do I need to have registered web account on mywater.veolia.us to use the Veolia Alexa Skill?
How do I enable the Veolia Alexa skill?

Open the Alexa App and search for the Veolia skill and add it to your smart device.  Next, link your Veolia web account to Alexa.  Open the Veolia skill and select ENABLE in the top right corner to link your account.  You will be directed to the Veolia site where you will enter your username & password then click Authorize.  

Did this answer your question?
  • Yes, this was helpful
    47%
  • No, this was not helpful
    53%
related questions
  1. What types of SMS/text notifications will I receive?
  2. What types of email and SMS/text notifications will I receive?
  3. Do I need to have registered web account on mywater.veolia.us to use the Veolia Alexa Skill?
What can I do with the Veolia Alexa App?

With the Alexa and the Veolia skill you can retrieve your balance due and ask the amount of your last payment.  You can ask for a conservation tip such as how can I reduce my water bill.  With the Veolia Alexa Skill you can even request information on how to contact your local Veolia customer service.

Did this answer your question?
  • Yes, this was helpful
    47%
  • No, this was not helpful
    53%
related questions
  1. What types of SMS/text notifications will I receive?
  2. What types of email and SMS/text notifications will I receive?
  3. Do I need to have registered web account on mywater.veolia.us to use the Veolia Alexa Skill?
Do I need to have registered web account on mywater.veolia.us to use the Veolia Alexa Skill?

Yes.  You will need to link your Veolia web account to the Veolia Alexa skill.  

Did this answer your question?
  • Yes, this was helpful
    48%
  • No, this was not helpful
    52%
related questions
  1. What types of SMS/text notifications will I receive?
  2. What types of email and SMS/text notifications will I receive?
  3. What can I do with the Veolia Alexa App?
What types of email and SMS/text notifications will I receive?

We will always send you any email notifications related to Billing & Payments as well as Emergency Notifications.  You can also elect to receive notifications related Water Usage & Conservation, Service Interruption & Maintenance and Informational notifications such as water quality reports.  If you are opted in to receive SMS/text messages you will receive all of the notifications types.  Navigate to your Notifications Preferences on the bottom of the Account Summary page or the My Profile tab to update your preferences.

 

Did this answer your question?
  • Yes, this was helpful
    47%
  • No, this was not helpful
    53%
related questions
  1. What types of SMS/text notifications will I receive?
  2. Do I need to have registered web account on mywater.veolia.us to use the Veolia Alexa Skill?
  3. What can I do with the Veolia Alexa App?
How do I change my account address?

If you wish to change the address associated with your account, please contact our Customer Service Center at (208) 362-7304.

Did this answer your question?
  • Yes, this was helpful
    38%
  • No, this was not helpful
    62%
related questions
  1. What types of SMS/text notifications will I receive?
  2. What types of email and SMS/text notifications will I receive?
  3. Do I need to have registered web account on mywater.veolia.us to use the Veolia Alexa Skill?
What types of SMS/text notifications will I receive?

If you’d like to receive notifications via SMS/text please log into your web account and navigate to your Notifications Preferences on the bottom of the Account Summary page or the My Profile tab where you can opt in to receive SMS/text notifications.  You will receive SMS/text notifications related to Billing & Payments, Emergencies, Water Usage & Conservation, Service Interruption & Maintenance and Informational messages.

Did this answer your question?
  • Yes, this was helpful
    51%
  • No, this was not helpful
    49%
related questions
  1. What types of email and SMS/text notifications will I receive?
  2. Do I need to have registered web account on mywater.veolia.us to use the Veolia Alexa Skill?
  3. What can I do with the Veolia Alexa App?
I am moving to a new location. How do I stop water service at my old location, and/or start water service at my new location?

If you are moving to a new location, you should first schedule a stop of service at your old location. You can do this online at the Stop Service page.

You will also need to schedule the start of new service at your new location. Go to the Add New Service page to start the process.

You may also complete these steps by calling your local Customer Service Center at (208) 362-7304

Did this answer your question?
  • Yes, this was helpful
    36%
  • No, this was not helpful
    64%
related questions
  1. What types of SMS/text notifications will I receive?
  2. What types of email and SMS/text notifications will I receive?
  3. Do I need to have registered web account on mywater.veolia.us to use the Veolia Alexa Skill?
How do I manage my email and Text/SMS notifications?

You can manage your notifications preferences by logging into your Veolia Water account.  Navigate to your Notifications Preferences on the bottom of the Account Summary page or the My Profile tab.  Here you can subscribe to Email and Text Notifications by clicking "Edit Preferences".  After making your selections please be sure to click "Save Preferences"

Did this answer your question?
  • Yes, this was helpful
    43%
  • No, this was not helpful
    57%
related questions
  1. What types of SMS/text notifications will I receive?
  2. What types of email and SMS/text notifications will I receive?
  3. Do I need to have registered web account on mywater.veolia.us to use the Veolia Alexa Skill?
How do I stop receiving SMS/text notifications?

To stop receiving text messages from Veolia enter STP or Stop in response to the last text message received.  OR by logging into your Veolia Water account and updating your Notification Preferences.  Navigate to your Notifications Preferences on the bottom of the Account Summary page.  Here you can manage your Email and Text Notifications by clicking "Edit Preferences".  After making your selections please be sure to click "Save Preferences"

Did this answer your question?
  • Yes, this was helpful
    46%
  • No, this was not helpful
    54%
related questions
  1. What types of SMS/text notifications will I receive?
  2. What types of email and SMS/text notifications will I receive?
  3. Do I need to have registered web account on mywater.veolia.us to use the Veolia Alexa Skill?
Collections FAQ
read more
Service Appointment FAQ
read more
  • FAQ
    • Emergency Info FAQ
    • Billing FAQ
    • Payments FAQ
    • Collections FAQ
    • Online Account & Account FAQ
    • Services & Appointments FAQ
    • Water Meter FAQ
    • Water Quality FAQ
    • Conservation FAQ
    • Additional Services FAQ
    • Complaints FAQ
    • Faq Search
  • Customer Service
    • Contact Customer Service
    • Customer Rights
    • Complaints & Resolutions
    • Dial Before You Dig
  • Rates & Regulations
  • New Business
Footer Logo
  • Visit our facebook page
  • Visit our twitter page
  • Visit our youtube page
  • About Us
    • global innovation
    • our solutions
    • leadership
  • News
    • press & announcements
    • publications
  • Careers
  • Contact Us
  • My Account
    • billing & payments
    • my water service
    • appointments
    • my profile
    • My Account FAQ
  • support center
    • FAQ
    • customer service
    • rates & regulation
    • New Business
  • My Water Service
    • about my water
    • water savings tips
    • general maintenance
  • Community & Environment
    • employee & customer commitments
    • environmental commitments
  • Accessibility
  • privacy notice
  • Terms of Use