Customer Service
Need assistance with your water service? We’re happy to help. Just send us a message or you can also get in touch using the contact info listed below.
By Email
You may contact us via email 24/7. One of our qualified Customer Service Representatives will respond to your email during normal business hours.
By Fax
Fax a copy of your service request, and you’ll hear from one of our qualified customer service
representatives shortly.
302 633 5921
By Phone
Call us to speak directly with one of our customer service representatives for Delaware. To obtain phone numbers for another location click here.
(800) 668-0856
You can use our 24/7 self-service options to quickly obtain your account balance, pay your bill, and confirm your telephone information.
After Hours Emergencies: (800) 668-0856
In Person & by Mail
Send us a letter or visit your local customer service center for assistance.
Delaware Customer Service Center
2000 First State Boulevard
First State Industrial Park
P.O. Box 6508
Wilmington, DE 19804-0508
Monday - Friday: 8:00 a.m. - 4:30 p.m.
Always remember to include your account number on any correspondence to us.