What should I do if my water becomes discolored?

If you experience discoloration, you should follow these steps:
 
Run the cold water faucet closest to the water meter (usually basement or ground level). For multi-family unit, run the bath tub water or water from any other high pressure point in your home. If the water does not clear after 3-5 minutes, wait an hour and repeat the process. After the water clears, run other faucets throughout the house until clear.
 
If water still does not clear after repeating these steps, please contact customer service.

Outages & alerts

Why is my water cloudy?

If your water is cloudy, don’t worry. It’s usually caused by air that enters into the water lines. This can happen when our technicians are repairing leaks or performing maintenance on hydrants in your area. Try filling a glass with water and in a few minutes the air should eventually dissipate and the water should become clear. When air enters the water lines you may also experience spurting from the faucet which is caused by larger pockets of air. Cloudy water can also be the result of a harmless condition resulting from changing water temperatures. As cold water warms in indoor plumbing, dissolved air is released - similar to opening a bottle of seltzer, filling a glass and in a few minutes the air will dissipate from the glass. Find out about work being done in your area by checking out the Outages & Alerts map

Why is my water brown or discolored?

Brown or discolored water is typically this caused by incidents such as a main leak or break, or maintenance being performed such as hydrant flushing. The discoloration is generally caused by high levels of naturally occurring minerals in the water and a buildup of harmless sediment. Please go to the Outages & Alerts map to find out about the work happening in your area. If you have any questions or concerns, you may contact our Customer Service Center at .

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