Water in my area
Submitted by frankcefalu on
Get to Know Your Water
My water has a smell, what should I do?
There are a number of things that can affect the taste and odor of your water, ranging from the treatment process to the changing of seasons. If you are concerned that there may be an issue, we encourage you to contact our Customer Service Center at You can also check the Outages & Alerts map regarding the quality of your water.
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Why is my water cloudy?
If your water is cloudy, don’t worry. It’s usually caused by air that enters into the water lines. This can happen when our technicians are repairing leaks or performing maintenance on hydrants in your area. Try filling a glass with water and in a few minutes the air should eventually dissipate and the water should become clear. When air enters the water lines you may also experience spurting from the faucet which is caused by larger pockets of air. Cloudy water can also be the result of a harmless condition resulting from changing water temperatures. As cold water warms in indoor plumbing, dissolved air is released - similar to opening a bottle of seltzer, filling a glass and in a few minutes the air will dissipate from the glass. Find out about work being done in your area by checking out the Outages & Alerts map
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Why is my water brown or discolored?
Brown or discolored water is typically this caused by incidents such as a main leak or break, or maintenance being performed such as hydrant flushing. The discoloration is generally caused by high levels of naturally occurring minerals in the water and a buildup of harmless sediment. Please go to the Outages & Alerts map to find out about the work happening in your area. If you have any questions or concerns, you may contact our Customer Service Center at
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