Why was Eagle Water Company sold?
The owner of Eagle Water Company was ready to retire and identified Veolia as a possible buyer. After careful review, it was determined that Veolia was the best option to acquire and modernize Eagle Water Company, as recently validated by the Idaho Public Utilities Commission.
How much did Veolia pay for Eagle Water Company?
Veolia proposed a $10.5 million acquisition price, which was approved by the Idaho Public Utilities Commission.
What email address will my Paperless Bill be sent to?
Your new Paperless Bill will be sent to the email address you use to log into your mywater.veolia.us account.
What types of SMS/text notifications will I receive?
If you’d like to receive notifications via SMS/text please log into your web account and navigate to your Notifications Preferences on the bottom of the Account Summary page or the My Profile tab where you can opt in to receive SMS/text notifications. You will receive SMS/text notifications related to Billing & Payments, Emergencies, Water Usage & Conservation, Service Interruption & Maintenance and Informational messages.
What types of email and SMS/text notifications will I receive?
We will always send you any email notifications related to Billing & Payments as well as Emergency Notifications. You can also elect to receive notifications related Water Usage & Conservation, Service Interruption & Maintenance and Informational notifications such as water quality reports. If you are opted in to receive SMS/text messages you will receive all of the notifications types. Navigate to your Notifications Preferences on the bottom of the Account Summary page or the My Profile tab to update your preferences.
How do I Cancel a Recurring Schedule?
You can manage your Recurring Payment Schedule from the My Account Summary tab. Navigate to the bottom of the Account Summary page. Select "Manage" next to Automatic Payment under the Billing Information Section.
You can also manage Recurring Payment Schedule from "How can we help you" dropdown on the Account Summary page. Select Sign up for Automatic Payments. Then select Recurring Cards and a message will display stating that you're already enrolled in Recurring cards with a link to "cancel your recurring payment plan." Click on this link and you will then be taken to a confirmation page. Select "DELETE THIS RECURRING PAYMENT."