Veolia Responds to Cyber Incident

January 19, 2024
 
Last week, a ransomware incident affected some software applications and systems in a portion of Veolia North America’s Municipal Water division. Our IT and Security Incident Response Teams were quickly mobilized, and we are actively cooperating with law enforcement and other third parties to investigate and address this incident.
 

Veolia Customer Service

Veolia Water Pennsylvania 888-299-8972

Veolia Financial Assistance

Financial Assistance Programs

Providing safe, reliable water and wastewater service to the communities we serve is our top priority. We understand that these are challenging times for many. If you are a customer facing difficulty paying your bill, we are here to help. We offer a variety of financial assistance programs to help those in need with their water and waste water bills.

To learn more about options available to you, click on your state below.

What types of SMS/text notifications will I receive?

If you’d like to receive notifications via SMS/text please log into your web account and navigate to your Notifications Preferences on the bottom of the Account Summary page or the My Profile tab where you can opt in to receive SMS/text notifications.  You will receive SMS/text notifications related to Billing & Payments, Emergencies, Water Usage & Conservation, Service Interruption & Maintenance and Informational messages.

What types of email and SMS/text notifications will I receive?

We will always send you any email notifications related to Billing & Payments as well as Emergency Notifications.  You can also elect to receive notifications related Water Usage & Conservation, Service Interruption & Maintenance and Informational notifications such as water quality reports.  If you are opted in to receive SMS/text messages you will receive all of the notifications types.  Navigate to your Notifications Preferences on the bottom of the Account Summary page or the My Profile tab to update your preferences.

 

How do I Cancel a Recurring Schedule?

You can manage your Recurring Payment Schedule from the My Account Summary tab.  Navigate to the bottom of the Account Summary page.  Select "Manage" next to Automatic Payment under the Billing Information Section.  

You can also manage Recurring Payment Schedule from "How can we help you" dropdown on the Account Summary page.  Select  Sign up for Automatic Payments.  Then select Recurring Cards and a message will display stating that you're already enrolled in Recurring cards with a link to "cancel your recurring payment plan."  Click on this link and you will then be taken to a confirmation page.  Select "DELETE THIS RECURRING PAYMENT." 

Paperless Billing

Veolia Paperless Billing

Benefits that come with having a mywater.veolia.us account:

  • A one-stop shop to manage your Veolia account(s)
  • The ability to view past bills and notices
  • The opportunity to view water usage and compare with similar households
  • Easy ways to update contact information

Here’s how the paperless billing process will work once the changes go into effect:

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